Everything Genie does on WhatsApp, so you can just sell.
Genie is more than a chatbot. It answers your customers, recommends products, takes full orders, and keeps the whole shop running on WhatsApp. Here’s the complete picture — or read the story behind Genie.
Everything Genie does
Instant Replies
Every customer answered in seconds — at 2am or during your busiest hour.
Knows Your Shop
Real prices, stock and policies from your own catalogue. Not a generic bot.
Product Picks
Understands “a gift under 5,000” and shows the right products with photos.
Order Taking
Size, quantity, address and payment — collected and confirmed in the chat.
Order Status
Answers “where’s my order?” straight from your records, so you don’t.
Team Inbox
Your whole team on one number. Assign chats, leave notes, never double-reply.
Owner Alerts
Get pinged only on what matters — new orders and anything needing you.
Web Storefront
A real shop customers can browse, linked straight from the conversation.
Campaigns
Announce new stock and offers, and turn a broadcast into real orders.
Follow-ups
Well-timed nudges quietly bring the customers who went quiet back.
Customer CRM
Every buyer, chat and past order in one place, so regulars feel remembered.
Payments
Cash on delivery and local prepaid, with a delivery-fee advance when you want it.
One ordinary day
What actually changes about your day.
Not a list of features — one trading day, start to finish, with Genie running the parts you’d otherwise be doing by hand.
- 07:40
Before you open
Someone asks what’s in stock. They get a real answer while you’re still making tea.
- 12:15
An order, start to finish
Size, address and payment collected in the chat. It lands in your inbox, done.
- 16:00
You step in
A tricky question comes up. You take the chat over in a tap — Genie steps aside.
- 02:10
While you sleep
A late browser gets quoted your real price and places an order. Nobody waited.
- 08:00
Your morning
Orders waiting, questions flagged, nothing missed overnight.
Questions
Everything you’re wondering, answered.
Do I need to install anything or change my number?
No. Genie runs on your existing WhatsApp business number, so customers message you exactly as they do now. Our team sets everything up with you — there’s nothing to install or code.
Does it work with my existing products?
Yes. Genie answers from your real catalog. You can bring your products in from Shopify, WooCommerce or a simple spreadsheet — or add them directly.
Can Genie take a complete order?
Yes. It helps the customer choose, answers their questions and collects the full order right there in the chat, then hands it to you to fulfil.
Can I take over a conversation myself?
Anytime. You can step into any chat and reply as yourself, and Genie alerts you on anything that needs a human — you’re always in control.
What languages does it speak?
Genie replies in your customers’ language and matches your brand’s tone, so every answer feels like it came from you.
Do my customers get an online storefront too?
Yes. Genie can give your shop its own web storefront, so customers can browse your products online as well as order in chat.