Refund Policy
Last updated: July 2026
1. Overview
This policy explains when refunds apply to paid SellGenie plans. It should be read together with our Terms of Service. Where local consumer law gives you additional rights, those rights still apply.
2. Free trial
Every plan includes a time-limited free trial so you can try the assistant before paying. The trial carries no charge, so there is nothing to refund for the trial period. You are only billed if you choose a paid plan after the trial.
3. Subscription charges
Paid plans are billed for the period shown on your plan or invoice (monthly unless stated otherwise). Because you can try the service free before subscribing and can cancel at any time, subscription fees for a period that has already started are generally non-refundable. When you cancel, future renewals stop and your access continues until the end of the period you have already paid for.
4. Setup fees
Any one-time setup or onboarding fee covers work done to configure your account and assistant. Once that setup work has begun, the setup fee is non-refundable.
5. When we do issue refunds
We will review a refund request and may issue a full or partial refund where: you were charged in error or double-charged; a paid feature you were billed for was unavailable for a sustained period due to a fault on our side; or a refund is required by applicable law. Requests are assessed case by case and in good faith.
6. How to request a refund
Contact us using the support email or WhatsApp number shown in the site footer, from the account’s registered details, and include your account name and the charge in question. We aim to respond within a reasonable time and, where a refund is approved, to return it to the original payment method.
7. Chargebacks
If you believe a charge is wrong, please contact us first so we can resolve it quickly — most issues are a simple fix. Raising a chargeback without contacting us may lead to the account being suspended while the dispute is reviewed.
8. Changes to this policy
We may update this policy as the service and our legal obligations evolve. The date above reflects the current version, and continued use of the service after a change means you accept the updated policy.
9. Contact
Questions about refunds? Reach us using the support email or WhatsApp number in the site footer. The organisation responsible for the service is [legal entity name].